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MAC Support Engineers

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Job Title : : MAC Support Engineers
Location : : Jeddah, Makkah, Saudi Arabia
Salary : : Open
Posted on : : Tue Aug 20, 2019
Apply before : : Mon Nov 18, 2019
Job Type : : Contract/Outsource
Experience required : : 6 years - 10 years
Job category: : IT/Software
 Job Description

Administers client management tools such as SCCM and JAMF.

Designs, develops, tests and deploys new packages and amended software components within complex system programs.

Develops scripts in accordance to agreed development and security standards and processes and increases security awareness.

Packages and deploys operating systems, updates, patches, and creates OS images and configuration changes across the university, using SCCM and JAMF and any other necessary tools.

Analyzes operating system logs and identifies potential issues with computer systems.

Installs, configures and Performs routine audits on new hardware and software

Preforms tests and Reviews new requirements and specifications

Analyses and reports test activities and results.

Identifies and reports issues and risks associated with own work.

Checks the Configuration for software and equipment and tests platform-specific versions of one or more software products.

Generates and reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.

Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results.

Installs, secures and maintains servers and end user systems including system performance tuning and responds to service outages.

Ensures following the release processes and make sure that procedures are maintained.

Supervises and trains computer operators, and acts as the consultant for computer problems beyond the knowledge of technical support staff.

Provides individual and group training on computer technologies to faculty and staff across University.

Provides operational support for High End Scientific workstations that are distributed to end-users for specialized requests such as simulations, graphics, and HPC. Workstations primarily run Linux with some being Windows operating system.

Troubleshoots and repairs hardware, distributes workstations to end-users, reports incidents, escalates problems, installs software and operating systems, tests the workstations and ensure proper functionality.

Mentors and guides junior employees (inside and outside the department).

Apply before : Mon Nov 18, 2019
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